ISO 9001 quality standard
Every day we motivate our employees to excel at what they do. Quality assurance and your customer satisfaction are closely linked after all. That is why Group Joos’s long-term vision hinges on a permanent pursuit of increasingly higher quality, in accordance with ISO 9001.
This means that Group Joos works according to an integrated “Quality manual”. It describes all the procedures and controls, guaranteeing the constant excellent quality of our products and services. We draw up a custom “Quality plan” for every project. This plan sets out the processes, provides for continuous controls and allows us to adapt the procedure where necessary. We can even draw up a Service Level Agreement in line with your specific requirements.
We monitor your customer satisfaction, with internal and external surveys. Every department incorporates the results of these surveys in their action plan for continuous improvement. This continuous optimisation and the resulting higher levels of customer satisfaction make Group Joos so successful.